Case Management Solutions


Content Management Integrated document & records management with data extraction, workflows and audit trails. Collaboration Social and collaboration tools provide one view of all information [...]
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Content Management

Integrated document & records management with data extraction, workflows and audit trails.

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Collaboration

Social and collaboration tools provide one view of all information with dynamic and ad-hoc routing.

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Case Handling

Manage all types of cases including investigative, incident and service requests.

Case Management Benefits

  • Increase response times and customer service
  • Reduce service delays and expedite decisions
  • Increases productivity by reducing the need to search for information across multiple data sources
  • Ensures tasks are completed in a timely manner with reminders, timers, notifications, and other communications
  • Improves compliance through greater visibility, audit ability and adherence to internal controls
  • Reduces time to decision with immediate access to information
  • Take charge of unstructured information – in any form, no matter where it exists
  • Store and access information in any form – data streams, electronic files, audio, video, rich media, web and email content
  • Get the information you need when and where you need it
  • Integrate with existing applications to easily find information from within existing familiar applications
  • Keep case workers in the field or working on the case and out of the file cabinet with anytime anywhere access to files, service requests forms and more

Speak with an experienced ECM specialist about your specific needs

Organize all patient records in the physician’s office

  • Ability to effectively capture, manage and access all your information
  • Automatically extract data from electronic, PDF, and scanned forms, eliminating the need for manual indexing sorting and filing
  • A solution that is content and workflow centric at the core
  • Centralize and securely store documents whether they originate on paper or in a digital format
  • Search and retrieve documents directly from other applications
  • Keep files in a standard format that can be easily shared across devices
  • Archive records and set reminders/notifications to update certain files
  • Make information simpler to locate during an audit or records request
  • Track the status of documents (version control and/or workflow)
  • Ability to eliminate paper with client e-forms submissions and processing
  • Auto fill fields to eliminate rework of data entry
  • Send automatic email notifications when a new case is assigned
  • Ability to validate information
  • Ability to access case documentation, always find the most up-to-date paperwork
  • Ability to route critical cases to an expedited queue with easy
  • Ability to annotation and redact content
  • Enable collaboration and version controls
  • Enable workflow, routing and approvals
  • Enable checkout for e-signing process
  • Enable Records Management
  • Includes a secure backed with administrative rules and permissions
  • Includes easy assignable administrative security restrictions to allow only users with appropriate role and access to files
  • Auditing – track when users open, edit, delete or even attempt to open case files
  • Controlled content access – provide controlled access of specific files to other agencies, case workers and public
  • Offers option to share documents with other state or federal case databases
  • Offers the ability to pull in content from other databases while creating a new case
  • Provides disposition capabilities – route closed case files for disposition

Want to see a custom demo?

We can customize it to your specific application

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